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CARF Accreditation
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VIP, Inc. Creating Winning Partnerships with Our Communities
CARF Survey Outcome
CARF is pleased to report that VIP, Inc. has been accredited for a period of three years for its Community Employment Services: Employment Supports; Community Employment Services: Job Development Employment Planning Services; and Organizational Employment Services programs. The latest accreditation is the tenth consecutive Three-Year Accreditation that the international accrediting body, CARF, has awarded to VIP, Inc.

By pursuing and achieving accreditation, VIP, Inc. has demonstrated that it meets international standards for quality and is committed to pursuing excellence. This accreditation will extend through September 2019. This achievement is an indication of the organization's dedication and commitment to improving the quality of the lives of the persons served.

This accreditation decision represents the highest level of accreditation that can be awarded to an organization and shows VIP, Inc.'s substantial conformance to the CARF standards. An organization receiving a Three-Year Accreditation has put itself through a rigorous peer review process. It has demonstrated to a team of surveyors during an on-site visit its commitment to offering programs and services that are measurable, accountable, and of the highest quality.

CARF is an independent, nonprofit accrediting body whose mission is to promote the quality, value, and optimal outcomes of services through a consultative accreditation process that centers on enhancing the lives of the persons served. Founded in 1966 as the Commission on Accreditation of Rehabilitation Facilities, and now known as CARF International, the accrediting body establishes consumer-focused standards to help organizations measure and improve the quality of their programs and services.

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CARF Survey Report for Vocational Improvement Program, Inc.
Vocational Improvement Program, Inc. (VIP)
8675 Boston Place
Rancho Cucamonga, CA 91730

Organizational Leadership

Wendy A. Rogina, Chief Executive Officer
Ashok Madahar, Chairman of the Board
Christopher O. Vicino, Board Member

Survey Dates

July 20-22, 2016
Previous Survey
July 17-19, 2013
Three-Year Accreditation

Survey Outcome
Three-Year Accreditation
Expiration: September 2019

Survey Team
Alan J. Schilling, M.A., Administrative Surveyor
Wendy M. Goyer, Program Surveyor

Programs/Services Surveyed

Community Employment Services: Employment Supports
Community Employment Services: Job Development
Employment Planning Services
Organizational Employment Services
Vocational Improvement Program, Inc. (VIP), has strengths in many areas.
The organizationís CEO and COO, who founded the organization 30 years ago, have developed VIP into one of the premier service programs in the southern California area and have a vision for service provision that has gained the respect of local communities and funding sources.
The organization is led by a dynamic group of individuals with a variety of expertise that contributes to its governance. The board of directors is dedicated to its mission, supports its operations, and is involved and committed to the growth and the success of VIP.
The management team is dedicated to service delivery, meeting the needs of the persons served, and providing person-centered services. The management team members have impressive experience and longevity with the organization and appear to work well together and complement each other.
The funding sources are very complimentary regarding the professionalism and the quality of services that they receive from VIP and indicated that they were very satisfied with the opportunities afforded to the persons served and the employment outcomes as a result of the services provided.
The organization provides safe, secure, accessible, and welcoming facilities from which to provide services. The buildings provide appropriate environments that are conducive to employment training and interaction among the persons served and staff members.
VIP has excellent policies, procedures, and systems to support the business operations and services that it provides. The policies and procedures are well written, clear, complete, and comprehensive. Also impressive is the excellent orientation process that provides the necessary training for new staff members and information related to VIPís history and culture.
The organizationís financial management appears to have led VIP to maintaining a strong fund balance that is used to support the continued growth of programs, persons served, staff members, and special projects to enhance the quality of services.
VIP has developed a career ladder that has allowed its employees to advance to positions of more responsibility. The organization is also focused on creating succession planning at all levels of management.
A particular strength of the training being done by the organization is the direct service professional class, which allows team members and job coaches to take a ten-week program focused on working with and learning about persons served with disabilities. At the successful conclusion of the class, staff membersí job titles are changed to direct service professionals to better reflect the training received.
VIP has an excellent marketing campaign that highlights its strengths. The marketing department is very supportive of VIPís mission and the persons served. A strong social media program has made the organization more accessible to persons served, family members, staff members, and the general public. It coordinates many of the events of the organization, such as Wellness Wednesday, A Night of Stars to celebrate the 30th anniversary, and many other events and activities that enhance VIPís image to its local communities.
VIP has developed an excellent system of identifying, collecting, and analyzing a variety of data to manage and improve service delivery. The organization has translated this information into an action plan to guide business and program services.
VIP has a great reputation with families and businesses alike. Family members are extremely grateful of the hard work put in by all employees to support the persons served. It was stated that communication and dedication are two of VIPís biggest strengths.
The family members feel like they are involved in a family when they join VIP and appreciate all of the support and opportunities the persons served have. In addition, family members state that they would strongly recommend VIPís services to others.
Community employers speak very highly of the services they receive from VIP and the support the persons served receive from their job coaches and lead hands. Employers also acknowledge the benefits of having persons served as part of their workforce.
The dedication and work ethics are truly observed and appreciated by community employers. They identified that the persons served are part of the family and always included in everything, from safety meetings to job recognition and employee appreciation events. This speaks positively to the relationships built and supported by VIPís employees.
VIPís employees are proud to be part of the family. The compassion and pride the employees have for VIP and the persons served are commendable.
The variety of training opportunities is directly related to the success of the job coaches and lead hands and the success of VIP in the supported employment market.
The employees have seen a lot of growth in VIP and look forward to continued opportunities and innovative strategies to support more persons served to achieve their employment goals.
The support received from VIPís management team creates a strong foundation for the employees who work in the community and inspires them to do their best and represent VIP in the best and most professional manner.
The high desert location has really been transformed since VIP took over the supported employment program. The functionality and the beauty of the renovations are commendable. The location adds to the surrounding neighborhood and the pride of persons served who work at VIP.
The commitment that VIP has shown by acquiring other organizationsí supported employment locations and groups so that persons served can continue to have opportunities speaks highly of VIPís dedication to having employment opportunities and contributing to the community.
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VIP should seek improvement in the area(s) identified by the recommendation(s) in the report. Any consultation given does not indicate nonconformance to standards but is offered as a suggestion for further quality improvement.
On balance, VIP is celebrating 30 years of providing employment services in southern California. The organization has strong leadership. The CEO and COO, who originally established the program, have grown it to become a premier provider of employment services. A volunteer board of directors, some of whom have been with the organization from the start, provides guidance and support to the leadership team. The organizationís staff members are creative, passionate, experienced, and dedicated to the persons served. The organization has strong fiscal policies, procedures, and practices that appear to have led it to a strong financial position. The staff membersí teamwork is evident from upper level management to the job coaches and team members. The tenure of many of the staff members through all levels of the organization has create a very progressive and family-friendly place to work. The organizationís buildings have been designed to support staff members and persons served in a welcoming environment that is conducive to a high level of employee satisfaction and appropriate teamwork.

VIP is located in an industrial center that creates many opportunities for the persons served. VIPís supported employment program and work activity program (WAP) have been very successful in contract acquisition, which has resulted in a wide variety of employment opportunities and has allowed it to generate contract revenues that support the other services of the organization. Both the WAP and supported employment program are used to enhance the skills of persons served with the goal of moving them into community integrated employment. It is evident that VIP uses the CARF standards to promote quality services and, as such, has minimal areas to address.

Vocational Improvement Program, Inc. has earned a Three-Year Accreditation. The board and staff members are commended for this accomplishment and encouraged to continue their efforts to provide quality community employment services to meet the needs of persons served in the local communities. The organization is further encouraged to continue to use the CARF standards as a tool for continuous quality improvement in its service delivery and business operations.
Corporate Office
9210 Rochester Court • Rancho Cucamonga, CA 91730
(909) 483-5924 • (909) 483-5927 Fax
High Desert Office
17292 Eucalyptus Street • Hesperia, CA 92345
(760) 948-1312 • (760) 948-0993 Fax
San Bernardino Office
1310 East Riverview Dr. • San Bernardino, CA 92408
(909) 478-7537 • (909) 796-2154 Fax
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